Dr Bev Smallwood

Working With The Working Wounded: How to Deal With Troubled Employees

One of the toughest jobs of any leader is to deal with employees who have personal crises, simmering anger, depression, or destructive personality patterns. These, of course, spill over into the workplace, impacting job performance, disrupting working relationships, creating defensiveness and resistance to learning and feedback and sometimes even precipitating violence.

The skillful leader must know how to recognize such patterns, relate with employees struggling with overwhelming emotions, and provide the right kind of help - while still fulfilling their responsibility for seeing that the work gets done. Not easy tasks.

In this session, leaders learn how to deal with troubled individuals. More specifically, they will:

  • identify the seven most common root causes of the emotional reactions that impact performance and disrupt the workplace;
  • explore how to strike the delicate balance between showing compassion and avoiding becoming an amateur shrink;
  • find out what to do when good employees exhibit poor performance due to personal problems;
  • learn how to deal with the chronically angry employee;
  • develop a sharp eye for the warning signs of potential violence and learn how to intervene to prevent it;
  • become skillful in helping employees become resilient, bouncing back after setbacks.
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Post Office Box 17918

2013 Hardy Street

Hattiesburg, MS 39401


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Post Office Box 17918 • 2013 Hardy Street • Hattiesburg, MS 39401 • 601.264.0890 • 877.can.lead (266.5323)