Dr Bev Smallwood

Speaking Their Language, Hearing Their Hearts: How to Communicate Clearly and Persuasively

The single most discussed and least implemented leadership skill is communication. Even those who believe they communicate well often mean they talk a lot; yet they fail to really listen. Effective communication is a two-way process.

This workshop raises leaders’ awareness of the importance of communication in solidifying work relationships and in getting things done. They explore everyday situations, examining their own improvement opportunities and practicing methods that enhance genuine understanding and follow-through.

In this leadership development workshop, participants will:

  • find out how to build positive two-way communication into a busy schedule;
  • learn how to tailor communications to people of diverse backgrounds, personalities, and generations;
  • look at their own personal communication histories, identifying and addressing sensitivities, styles, and habits that may be inhibiting their becoming their best at communication;
  • identify the most common communication barriers in their own workplace environment and create an action plan to remove them.
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Post Office Box 17918

2013 Hardy Street

Hattiesburg, MS 39401


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Post Office Box 17918 • 2013 Hardy Street • Hattiesburg, MS 39401 • 601.264.0890 • 877.can.lead (266.5323)