LEADER AS PROBLEM
SOLVER…
FROM CONFLICT TO COLLABORATION:
How to Eradicate Undercurrents, Ex Out Explosions, and
Facilitate Constructive Solutions
Unresolved conflicts can resurface again and again to
disrupt teamwork, consume time, disrupt customer
service, and create a stressful work environment.
Personal grudges show up in avoidance, sarcasm,
put-downs, withholding of information, gossip, hostile
tones of voice, arguments in which no one really
listens, ongoing “contests,” or outright angry
explosions.
The effective leader first models effective conflict
resolution by dealing with his/her own conflicts
assertively, respectfully, and “professionally.” Second,
he or she teaches and coaches the team in methods that
enable the inevitable conflicts to strengthen the team,
not weaken it. Third, in the early stages of coaching or
when a conflict has gotten out of hand, the leader may
actually sit down with those involved and mediate a
process in which they hear each other out and reach
mutual win-win agreements.
This workshop prepares leaders for all three of those
roles. In it, participants:
-
learn the 7 tell-tale
signs that conflict has become destructive;
-
courageously confront
their own learned attitudes and habits related to
conflict, correcting erroneous and destructive ones;
-
learn the “ten
commandments of peacemaking” (not peacekeeping);
-
practice a
step-by-step process for resolving conflicts
constructively;
-
learn three keys for
keeping egos out of the way and focusing on
solutions that work for all concerned;
-
practice mediating a
problem-solving session between feuding employees
without getting caught in the middle.
