MAGNETIC CUSTOMER SERVICE: Making Your Customers VIP’s
Format:
½-day or full-day program, or more extensive series
based on customer satisfaction data
Who
Should Attend: Leaders and all team members
Building long-term relationships with
loyal customers and generating priceless positive
word-of-mouth advertising requires more than simply
being nice. Further, customer satisfaction is not
enough. Each team member is responsible for creating a
high-value, impressive experience that earns an A+ on
the customer’s emotional “report card.” To do this,
every team member must understand what various groups of
customers value most and tailor the approach to is most
important to the individuals they serve.
Here’s a sample of what participants
take away from this important workshop;
·
what customers go out and talk about;
·
the true definition of value and how to
create a high-value experience for each customer;
·
why customer satisfaction is an overrated
and misunderstood goal (you have to do more!);
·
the four basic needs of customers and how
to use these to make customers VIP’s;
·
“subjects” in the customer’s emotional
report card;
·
skills in identifying various customer
personalities and tailoring the approach to the needs
and wants of each;
·
how to unintentionally tick off your
customer in the middle of your busy day;
·
how one person can make a world of
difference.
