LEADER AS HEALER…
WORKING WITH THE WORKING WOUNDED:
How to Deal With Troubled Employees
One of the toughest jobs of any leader is to deal with
employees who have personal crises, simmering anger,
depression, or destructive personality patterns. These,
of course, spill over into the workplace, impacting job
performance, disrupting working relationships, creating
defensiveness and resistance to learning and feedback
and sometimes even precipitating violence.
The skillful leader must know how to recognize such
patterns, relate with employees struggling with
overwhelming emotions, and provide the right kind of
help - while still fulfilling their responsibility for
seeing that the work gets done. Not easy tasks.
In this session, leaders learn how to deal with troubled
individuals. More specifically, they will:
-
identify the seven most common root causes of the
emotional reactions that impact performance and
disrupt the workplace;
-
explore how to strike the delicate balance between
showing compassion and avoiding becoming an amateur
shrink;
-
find out what to do when good employees exhibit poor
performance due to personal problems;
-
learn how to deal with the chronically angry
employee;
-
develop a sharp eye for the warning signs of
potential violence and learn how to intervene to
prevent it;
-
become skillful in helping employees become
resilient, bouncing back after setbacks.
